Refund and Returns Policy

Effective Date: October 31, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Summit & Hearth website, located at https://summitandhearth.com (“Website”).

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@summitandhearth.com
Phone: +1 888-851-6871
Address: Summit & Hearth, 7209 Lancaster Pike ste 4 #3051, Hockessin, Delaware 19707, United States
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

3. Return Eligibility

Customers in the United States may return their purchase within 30 days of receipt, subject to the following conditions:

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

  • Original Packaging: The item must be in its original packaging, with all tags and labels attached.

  • Proof of Purchase: A receipt or order confirmation is required.

4. Return Process

4.1 Initiating a Return
To initiate a return:

  1. Contact our Customer Service team via support@summitandhearth.com or call +1 888-851-6871 within 30 days of receiving your order.

  2. Provide your order number and the reason for your return.

  3. Once your request is reviewed, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and return label.

4.2 Preparing Your Return

  • Package the Item Safely: Securely pack the product in its original packaging, including all accessories, manuals, and any complimentary items.

  • Include Documentation: Attach your return authorization form and any required documents.

  • Attach Label: Print and affix the provided shipping label to the outside of the package.

4.3 Shipping the Return

  • Ship the item within 7 days of receiving your return authorization.

  • Use a trackable shipping method to ensure safe delivery.

5. Return Shipping Costs

Return shipping costs are paid by the customer.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Must be unused, undamaged, and in original packaging.

  • Request must be made within 30 days of receipt.

  • Refunds will be issued to the original payment method, minus a 20% restocking fee.

6.2 Defective or Damaged Goods

  • Notify us within 7 days of receiving the item.

  • Provide photos or videos of the defect or damage.

  • We will offer a replacement or full refund, including return shipping costs.

6.3 Incorrect Product Received

  • Inform us immediately upon receipt.

  • We will cover return shipping and ensure you receive the correct product promptly.

6.4 Product Never Arrived

  • Contact us if your product has not arrived within the estimated delivery timeframe.

  • We will open an investigation with the carrier.

  • If confirmed lost, you may choose a full refund or replacement.

6.5 Order Cancellation

  • Before Shipment: You can cancel for a full refund if the order has not yet shipped.

  • After Shipment: If the order has shipped, please follow the standard return procedure once you receive the item.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or personalized products.

  • Perishable goods such as food, flowers, or magazines.

  • Intimate or sanitary goods (e.g., underwear, swimwear, or personal care products) unless unopened and unused.

  • Gift cards and downloadable software.

8. Refunds

8.1 Refund Conditions
Refunds are issued after we receive and inspect the returned item. We will notify you by email once your refund is approved or denied.

8.2 Refund Processing

  • Method: Refunds are issued to the original payment method.

  • Time Frame: Please allow 5–7 business days for the refund to appear in your account after approval.

8.3 Partial Refunds
Partial refunds may be granted if:

  • The item is not in its original condition, damaged, or missing parts not due to our error.

  • The item is returned more than 30 days after delivery.

9. Exchanges

We replace items that are defective, damaged, or incorrect.
To request an exchange, contact support@summitandhearth.com.
There is no cost to the customer for exchanges involving defective or incorrect products.

10. Timelines

  • Return Window: Items must be reported and shipped within 30 days of receiving the product.

  • Processing Time: Refunds are processed within 5–7 business days of item receipt.

  • Refund Posting: It may take up to 7–14 days for funds to reflect, depending on your bank or card issuer.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable U.S. law.

12. Questions and Support

For further information, please contact our Customer Service team:

Email: support@summitandhearth.com
Phone: +1 888-851-6871
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Address: Summit & Hearth, 7209 Lancaster Pike ste 4 #3051, Hockessin, Delaware 19707, United States

By making a purchase on https://summitandhearth.com, you agree to this Return and Refund Policy.