Shipping Policy

Effective Date: October 31, 2025

1. Introduction

At Summit & Hearth (“we,” “us,” or “our”), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://summitandhearth.com

2. Shipping Destinations

Countries We Ship To: United States
Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States):
All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
Order Cut-Off Time: Orders placed before 5:00 PM EST will begin processing the same day.
Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping: Standard Shipping: 3–5 business days
Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or unforeseen circumstances.

6. Shipping Methods and Carriers

We partner with reputable carriers to ensure your package arrives safely.
Domestic Carriers: USPS, UPS, FedEx
LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics
Shipment Tracking: Tracking details will be emailed once your order has shipped.
Insurance: All shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

After your order has been shipped, you will receive an email containing:

  • Tracking Number

  • Carrier Name

  • Link to Track Your Package

How to Track Your Order:
Visit https://summitandhearth.com/track-order or the carrier’s website, and enter your tracking number to view the status and estimated delivery date.

Assistance:
If you have questions or need assistance with tracking, please contact our Customer Service team.

8. Delivery Issues

8.1 Delayed or Lost Packages
If your package is delayed beyond the estimated delivery time, please contact us at support@summitandhearth.com or +1 888-851-6871.
If your tracking information indicates that your package was delivered but you have not received it:

  • Verify the shipping address provided.

  • Check with neighbors or building management.

  • Contact us for further assistance.

8.2 Damaged Packages
If your package arrives damaged:

  • Take photos of the damaged packaging and items.

  • Contact us within 7 days at support@summitandhearth.com
    We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

If any items are missing from your order:

  • Contact us within 7 days of receiving your package.

  • Provide your order number and details of the missing item(s).
    We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns are accepted within 30 days of receiving your order.
Conditions for Returns: Items must be unused, undamaged, and in their original packaging.
Return Shipping: Customer pays return shipping.
Restocking Fee: 20% of the order total.
Refunds: Processed within 5–7 business days after receiving the returned item. Refunds will be issued to the original payment method.

For more details, please refer to our Return and Refund Policy

11. Incorrect Address

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned to us due to an incorrect address:

  • We will contact you to arrange reshipment.

  • Additional shipping charges may apply.

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@summitandhearth.com
Customer Service Phone: +1 888-851-6871
Company Address:
Summit & Hearth
7209 Lancaster Pike ste 4 #3051
Hockessin, Delaware 19707
United States

Our customer service team is available Monday–Friday, 9:00 AM – 5:00 PM EST.

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Summit & Hearth — we appreciate your business and are committed to providing you with exceptional service.